Introduction
4u2p.uk ("we," "our," or "us") operates the 4u2p.uk website (the "Service") to provide information about community-run public toilet facilities across Cornwall. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website.
Information We Collect
Automatically Collected Information
When you visit our website, we automatically collect certain information through Google Analytics, including:
- Your IP address and general location
- Browser type and version
- Operating system
- Pages visited and time spent on site
- Referring website
- Device type (mobile, desktop, tablet)
Contact Information
If you contact us through our website, we may collect:
- Your name
- Email address
- Message content
- Any other information you voluntarily provide
Donation Information
When you make a donation to support our facilities, we may collect:
- Payment information (processed securely by third-party payment processors)
- Billing address
- Donation amount and frequency
How We Use Your Information
We use the collected information to:
- Improve our website and user experience
- Understand visitor patterns and preferences
- Respond to your inquiries and communications
- Process donations and maintain facility operations
- Comply with legal obligations
- Ensure the security of our website
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:
- Legitimate interests: Website analytics and facility improvement
- Consent: When you contact us or make donations
- Legal obligation: For record-keeping and compliance requirements
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Google Analytics: For website performance analysis (anonymized data)
- Payment processors: For secure donation processing
- Legal authorities: When required by law or to protect our rights
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
Generally, we retain:
- Website analytics data: Up to 26 months (Google Analytics default)
- Contact inquiries: Up to 2 years
Your Rights
Under UK data protection law, you have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we process your data
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Where processing is based on consent
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Ensure basic website functionality
- Collect anonymous analytics data through Google Analytics
- Remember your preferences
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Data Protection Authority
If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):